1. How old do I have to be to apply for this program?

   All drivers must be 21 years of age with at minimum 3 years of a clean driving record.

2. Can I still apply if I don’t have insurance?

   Yes! Our car share program is set up with insurance for all drivers.

3. Can I still apply if I don’t have a NB license but I do have a Class 5 equivalent from another province?

   Yes! We do require the same documents as above from your home province however.

4. I have a foreign license equivalent to NB Class 5, am I eligible to apply for the car share?

   Yes! You may submit your a copy of your foreign license along with the other requirements to register but this must be replaced by your NB Class 5 driver’s license after a certain timeframe. To know more, please refer to our registration requirements at “Register Here” section.

5. I do not have my Driver’s Abstract and Police Clearance on hand. Can I still apply?

   Yes! We can process your application even when you do not have your Driver’s Abstract and Police clearance readily available; however, you will need to submit these documents within the first 30-days of your active membership. Failure to submit may result to temporary service suspension.

1. What should I do if my access card doesn’t work during my trip?

   SAUVeR Access cards work through an RFID system to lock and unlock the cars. Access cards may not work due to physical damage (to the card) or technical issues. If this happens, please contact us to assist you.

2. Do I start my trip through the SAUVeR mobile app before I can access the car?

   You do not need to start your trip in the mobile app. Once your ride booking time starts, the system will automatically detect the car in use for the duration of your time. You may simply unlock the car doors and do your driving.

3. Do I have to end my trip through the SAUVeR app once I am done?

   If you returned the car earlier than your booked time (ie: 30 minutes earlier), you must end your trip through the app so that you won’t be charged for time unused. If you return the car at close to your expected booking end time or later, the system will automatically end your trip once it detects the presence of the EV in its car share zone. Don’t forget there are cost penalties for being later than expected so try to be courteous to the next user.

4. How can I end my trip if I don’t have access to the internet on my mobile device?

   No worries, we got you! The car zones are next to spaces with internet access for a reason. You can use the free public wifi at the parking spots to end your trip.

5. Does SAUVeR allow members to book their rides for multiple days to the point that it disallows other members to access the cars?

   SAUVeR actually has a control function that only allows members to book up to 2 weeks in advance. This encourages fair and regulated use of the car share service.

6. Will all of my data be erased if I request a deactivation of my account?

   Yes, all of your information will be immediately deleted from our servers. However, if you wish to reactivate your account, you will have to undergo the same application process.

7. What is the best way to know how long (time duration) should I book my trip?

   The best way to estimate how long will your trip be is to consider: (1) travel time going to and back from your destination, (2) activity time in your destination, and (3) EV charging time. For example, your grocery shopping will take 1 hour and 30 minutes, add another 45 minutes to 1 hour for the EV charging time. So you will need to the book the EV for at least 2.5 hours.

8. I misplaced my SAUVeR access card. Can I purchase a replacement card?

   You may request for a replacement SAUVeR access card for the misplaced one. The misplaced card will be deactivated to activate the replacement card as SAUVeR only allows one active access card per account.

1. Can I extend my car share ride booking?

   Yes! You can extend your booked time through your SAUVeR Account. Refer to the “How to extend your booking” video in this webpage. Please take note that the trip extension feature of the system is only applicable to the current and upcoming bookings. Trip extension is not applicable for booking tagged as “late” or if extension is in conflict with another booked schedule.

2. Can I book my trip using my SAUVeR account, for someone else to use the car share service (e.g. relative or neighbour)?

   We strictly discourage our members from using their account to book rides for third party individuals, especially when you (a car share member) will not be present on the booked trip with that individual. In case a car share member allowed a third party to use the service under his account, the involved member will assume all responsibility and risks from non-compliance with the car share policy and probable incidents.

3. Will I get a grace period in case bad weather hinders me to reach the vehicle location?

   The system allows 30-minute grace period for each trip. If the client is unable to access and use the EV after the first 30 minutes of the booked time, the system will automatically cancel the booking due to inactivity (Note: Additional fees still applies for booking cancelled due to inactivity). Nevertheless, it is the responsibility of the user to assess weather conditions and decide if they can make the trip with the EV or postpone.

4. What if the EV has not yet returned to the car share zone, what will happen to my booked trip?

   If the vehicle you booked is nowhere in its zone, call our customer service line at (506) 456-6001 to confirm the location of the vehicle. If the previous user is late in returning the vehicle, you will not be charged for your cancelled booking due to the unavailability of the EV.

5. What should I do if I noticed a visible damage or system alerts on the EV?

   We strongly recommend to call our office at (506) 456-6001 or email us at carshare@projectvillage.ca to report the damages and alert lights. It is important to take pictures of the damages so we can record the timestamp to help us investigate the situation. Failure to report on EV damages may result to damage fees charged to the involved user especially when the EV is in much worst condition after client use.

6. I misplaced the NB Power charging card, is there another way to charge the electric vehicles?

   In case you misplaced the NB Power charging card, we can initiate the charge remotely from our NB Power account especially if you are still using the vehicle for your booked ride, however, you will be charged for the purchase of the replacement card.

1. What is the driving range of car share electric vehicles on a full charge?

   The drivable range of a Hyundai Kona electric on full charge is at 400 KM to 415 KM.

2. Is it safe to leave the car charging before I end my trip?

   The car must not be left charging after your ride booking. Members are required to charge the cars during their ride booking time.

3. Can someone just disconnect the electric vehicle from the charging station when it’s left unattended?

   No. The charging cord cannot be easily disconnected from the vehicle given as long as all the car doors are locked. This is a safety feature of the car. The charging cord will only be disconnected if all the doors of the car are unlocked.

4. What charger unit should I use? Level 2 or DC Fast charger?

   There are two charger units in a commercial NB Power charging station, a Level 2 or a DC Fast charger. You must use a DC Fast charger when you are stopping at a location to charge the vehicle for less than an hour. The DC Fast charger is more appropriate to use for short trips. Take note that the DC Fast charger will automatically stop charging the vehicle once it reaches the 80% of battery life.

   On the other hand, you may use a Level 2 charger if you will be staying at a location to charge the vehicle for a whole day. Take note that the Level 2 charger only recovers 30 KM to 80 KM per hour of charging which might not be enough battery charge to complete your trip.

5. Can I charge the electric vehicle in my house?

   Yes but we do not recommend this method of charging as this takes longer charging time.

6. Can I return the car and end my trip in a car share zone that is not the original zone location of the vehicle?

   No. Each vehicle is tagged on only one car share zone and the SAUVeR system can detect if the right car is parked in the right car share zone. If you try to return the car on a different car share zone, you will not be able to end your trip and your service cost will still run until you return it to its original zone location.

7. I forgot my belongings in the car. Where can I claim them?

   Found items from the cars may be surrendered to trusted facilities where members can claim it. Items found from the car located in St. Stephen are surrendered to the Garcelon Civic Center, while, items found from Saint Andrews are surrendered to the Town Hall.

   Although lost items can be returned, the members are still responsible for their belongings. Project : Village Car Share, ECW, and the municipalities will not be liable for the lost of your valuables (this include your SAUVeR access card).

8. What to do when the charging station in the car share zone is being used by another vehicle?

   We suggest that members use whatever charging station is available at the moment, may it be a Level 2 or a DC fast charger. If someone else is using the DC Fast charger, be watchful for the opportunity to transfer your charging line to DC Fast charger when it becomes available.

   To effectively plan your charging time, you may check the availability of the charging station by visiting the Find a Station - eCharge Network website.

9. In an NB Power charging station, which one is the DC fast charger and the Level 2 charger?

   The DC Fast charger is the bigger unit with two charging cords. The left charging cord is used for Tesla models while the right cord is used for Hyundai Kona and other non-Tesla models. The Level 2 charger is a smaller unit with only one charging cord which can be used for Hyundai Kona and other non-Tesla models.

10. How fast is the charging time for DC Fast charger? How about for the Level 2 charger?

    The DC Fast charger can recover 80% of battery life for less than an hour (possibly 20 to 30 minutes, depending on the remaining battery). The Level 2 charger can recover a full charge for 6 to 8 hours of charging time or 30 KM to 80 KM per hour of charging. To learn more about electric vehicle charging, you may visit Charge your EV (nbpower.com) website.

11. Where can I find the remaining kms or battery percentage of the EV?

    The remaining kilometers of the vehicle can be found in the dashboard display on the top right-most corner. This detail will only be visible once you turn on the engine. Another way to see the vehicle’s battery life is its battery percentage. The battery percentage can be checked through the touch screen panel. In the touch screen panel’s home display, click on the “EV” square at the bottom and it will display the remaining battery percentage you have.

12. Where is the charging port of the electric vehicle?

    The charging port of the vehicle is located just below the hood on the right side. Press the right side of the cover door and you will find the charging port of the vehicle where you can connect the charging cord.

13. I cannot unplug the charging cord from the vehicle. What should I do?

    If it is difficult to unplug the charging cord from the vehicle, check your car doors and make sure that all car doors (including the passenger doors) are unlocked before trying to unplug the cord. Take note that tapping your SAUVeR card will only unlock the driver’s door and not the other three doors. You must use the driver’s control buttons to unlock all the doors.

14. I left the car door unlocked but the engine is off. I returned to the car and I cannot turn on the engine. What should I do?

    This is a normal safety feature of the SAUVeR system. The system will not allow you to turn on the engine just because the door in unlocked. Tap again your access card to the RFID reader by the windshield to turn on the engine. This way, the system will recognize that a member is using the vehicle and not another individual.

15. What should I do if I locked my SAUVeR card inside the vehicle?

    If this happens, call the customer service line to assist you in retrieving your card. Take note that our administrator will need to ask you a few questions, including your name, your ride booking schedule, and the SAUVeR card number you have.

16. I noticed that the NB Power charging station is near the car share zone parking space. Will SAUVeR end my trip automatically if I pass by the zone to access the charging station?

    No, it will not. The car share zone is limited to the designated parking space of the vehicle (where the car share signage is situated).

17. I am running late and I am still not in the car share zone. Will the system automatically end my trip and turn off the engine because of tardiness?

    No. The system will continue to record your time and charge you for the use of the vehicle even when you exceeded your booked time. The system will only end your trip once it detects the car in the zone which means that the vehicle will not stop automatically and your SAUVeR card will not deactivate while you are still using the car. The car will still work as normal, however, you will be subjected to a penalty cost.

18. I used a vehicle with a low charge level. Will I get penalized because of the car’s low charge level when I started my trip?

    No. You might encounter a vehicle with a remaining drivable distance of lower than 280 KM (lower than 70% battery level). You will not be penalized for using a vehicle with a low charge, however, ending your trip and returning the vehicle to the zone with a remaining drivable distance of lower than 280 KM will be detected by the system and will add a low charge penalty to your service fees.

19. The car battery died due to lack of planning for charging. What do I do?

We are sorry to hear this has happened. This is why it is crucial that users read our guides and policies to ensure they appropriately plan for their trips. There is a list of appropriate tow companies in every vehicle. The user is responsible for calling, towing, and paying for this extra service. ECW, and Project : Village Car Share, is not responsible.